Refund policy

Last Updated: 30 October 2026

At TOYRAA, we aim to deliver every product in perfect condition. Please read our return and replacement guidelines carefully.

RETURNS

Products cannot be returned or exchanged for change of mind.
Returns are accepted only if the wrong product is delivered or the product arrives damaged or defective.
Used, modified, or customized products are not eligible for return, except where required by applicable law.

IMPORTANT – UNBOXING VIDEO REQUIRED

🔴 A COMPLETE, UNINTERRUPTED UNBOXING VIDEO IS MANDATORY FOR ANY DAMAGE, WRONG PRODUCT, OR MISSING ITEM CLAIM.

🔴 Customers must share the complete unboxing video with us through WhatsApp or Email within 48 hours (2 days) of delivery. Claims without valid unboxing proof may not be accepted, subject to applicable consumer laws.

REPLACEMENTS & REFUNDS

Verified damaged, defective, or incorrect products may qualify for a replacement.
Products must be returned with original packaging and all accessories.
If a replacement is unavailable, an eligible refund may be processed.
Approved refunds will be initiated through the original payment method, where applicable.